These Terms and Conditions are a contract between you and ATANIKITHA, THIMIRA SANGEETH PATHIRANAGE T/A Mono Trading Pty Ltd (ABN 62 453 399 849). By registering for Mono Trading shop on-line and placing an order for delivery/Pick up Or If you are purchasing directly from the warehouse at 535 Melton Hwy, Sydenham VIC 3037 (“walk-ins”in person ) / phone / email you are bound to the following terms and conditions.
Pricing Policy
All of our prices are in Australian dollars (AUD) and Includes GST (Goods and services tax). Product prices are regularly updated when price changes are received from our suppliers.
Warranty Based Returns
All goods are supplied with manufacturers warranty, except where stated otherwise.
Most of products sold on our site are backed by their respective manufacturers warranty. Claims should be taken up directly with the manufacturers but if you have difficulty we will gladly assist in the warranty process in any way we can. You may book in the product to come back to be sent on your behalf for the warranty – An inspection fee of $25.00 will apply to any item that is inspected by Mono Trading Pty Ltd. ( This amount covers the delivery back to the manufacture for any warranty work if its found that a warranty issue is found) Payment must be paid upfront before leaving item.
Order
Orders can be placed via the shopping cart on this web site, by email: sales@monotrading.com.au or by phone on 0426 599 314.
Any orders cancelled by the consumer after placing the order may incur a 30% restocking or cancellation fee if the product or item was purcahsed for that specific order.
Cancellation of your order after
No cancellation of the Order will be accepted after delivery of the goods or after three (3) days from the date shown on the Purchaser’s order or from “Your order is being processed” confimation email.
Any orders paid by Credit Card, Paypal will be refunded less the merchant fee.
Visa and Master card Merchant fee is 1.5% and if paid by AMEX its 2.4% If paid by paypal its 2.6% so the refund will be less the merchant fee.
All cancellation of orders MUST be in writing via email to info@monotrading.com.au All orders are considered current unless cancelled in writing by you. Orders cannot be cancelled after they have been shipped from our warehouse. A cancellation fee surcharge of 30% applies + shipping fees.
Buy-In Products
Buy-in prodcuts can not be cancelled or returned as they are purchased per your request. These items are usually quoted seprately or have a special buy price code.
Certain Goods cannot be returned or Cancelled if was purcahsed only for your order and we dont hold it in stock. This means the product or item was Specifically purchased for you.
Back Orders
Should any item ordered be temporarily unavailable, we automatically place this on back order unless was notified by the customer.
If this is inconvenient please advise upon receipt of partial shipment or when placing the order.
Unsuitable Goods
Unsuitable goods not withstanding our warranty policy, if you are dissatisfied with our goods or service you may return the goods within seven days of our despatch date. We will only refund your purchase less 30% restocking on receipt of the goods.
All returned goods must be in “as sold” condition including all packaging, instructions, invoices etc. We do not accept unauthorised returns.
Faulty Goods
Where such goods have been supplied we undertake to repair or replace on an “express service” basis. It is essential to obtain an authorisation number prior to returning any goods to us. We do not accept unauthorised returns.
*If the Item/Product mentioned in Mono Trading Pty Ltd Tax invoice is found to be at no faulty of the manufacture. The Service Fee charge and labour is applied and will be invoiced to the customer. Full payment must be made before collection.
Delivery
Delivery of items is subject to availability, and SMono Trading Pty Ltd cannot accept responsibility or liability for any item it is not able to supply for any reason.
We encourage you to visit the “Your Account” section on our website to view the delivery status of your product(s) or contact us.
Depending upon your location, Melbourne Metro delivery can take up to 7 working days. We will make every effort to deliver your product(s) according to the estimated delivery times provided at checkout.
The estimated delivery times are in business days (Monday through Friday) excluding public holidays.
Delivery cost is fixed at $15 to any location withing Australia regardless of Weight.
Customers arranging their own pick-up (whether personally or their own courier) are required to check order and packaging thoroughly before leaving our warehouse. All responsibility for condition will be transferred from Mono Trading Pty Ltd to customer at this point in time or once signed and accepted.
We dont deliver to PO BOX
What if i miss my delivery?
Mono Trading Pty Ltd does not take responsibility for any incorrect or incomplete order details including but limited to delivery address, contact details or email given upon purchase and the subsequent failure of delivery as a result.
Re-delivery fees will apply when:
- Incorrect order details are given upon purchase and the delivery fails as a result.
- Rejecting or refusing a delivery service.
- The driver has attempted to deliver your items by the confirmed booking details advised. If the delivery is not successful, the courier company will send the items back to the depot or to the Mono Trading Pty Ltd warehouse.
- If the delivery address is a residential a signature is required unless advised or permission has been granted by Mono Trading Pty Ltd
Payment Options
We recommend using PayPal for your payments, as the most secure online payment method.
If you don’t have PayPal account you may still pay with PayPal using VISA and MasterCard.
You may also use Direct Bank Deposit option. If you choose it, our banking details will come up and you can deposit your funds via-internet banking or just simply at any NAB Branch.
COD payment option is acceptable for Some Melbourne Metro Deliveries with a confirmed approval first ONLY.
Direct Deposits Details:
National Australia Bank
NAME: Thimira Atanikitha
BSB: 083 405
ACCOUNT: 201606279
Refunds
Items purchased via this site may be refunded within 48 hours of delivery for any unopened product only and is inspected by warehouse manager.
All claims after this point will be rejected unless required by law. Refunds will not be given if you supplied an incorrect delivery address and your parcel did not arrive. To obtain a refund, firstly an authority to return number must be sought from Mono Trading Pty Ltd, then the goods may be returned at the expense of the purchaser.
** To complete your return, we require a receipt or proof of purchase**
Refund for Items after being placed on the phone or special order request and payment has been accepted and taken, If you decied to cancel your order after this point and the order has been booked with a courier company or has left the warhouse you will be refunded less the cancellation fee or re-stock fee. (This is normaly a 10% Re-Stocking fee or 12.5% Cancellation Fee )
Customers will have the choice between repair, replacement or full refund in the instance of major faults or defects.
